You can still shop without registering as a member, but you will not be able to use shop points or coupons.
However, if you register as a member, you will receive a wealth of benefits and services exclusive to members.

If you wish to register as a new member, please access the member registration screen here and proceed with registration using your LINE account, or by filling in the required fields in the registration form.
Upon registration, you will receive 1,000 points that can be used immediately as a new member registration bonus.
Furthermore, after registration, if you link your LINE ID from My Page, you will receive an additional 500 points.
(Customers who registered using their LINE account do not need to link their ID)

You can change your registered address, phone number, etc., from "Edit/Confirm Member Information" on My Page.

You can reset your password from the "Forgot Password" section at the bottom of "Edit/Confirm Member Information" on My Page, or by clicking here to receive a password reset email.

If you wish to withdraw from membership, please contact customer support with your name, email address, and reason for withdrawal.

You can log in from the login page using your registered email address and password.
Customers who have already linked their LINE ID or registered with a LINE account can easily log in with their LINE account.

You can find "Forgot Password" at the bottom of the "Edit/Confirm Member Information" section on My Page. If you select it, a password reset email will be sent to you, allowing you to reset your password from there.

There may be an error in your email address or password.
Please check your login information again and try logging in.

Also, due to site renewal, customers who registered on the old site before April 5, 2022, will need to migrate their accounts.
(You will not be able to log in with your old login information until account migration is complete.)
We apologize for the inconvenience, but if you have not yet migrated your account, please proceed with account migration here.

Since your registered email address and password are the same for both smartphones and computers, you can log in from either.

Darich has a ranking system for registered members.
The benefits and services vary by membership rank. For details on membership ranks, please check here.

Your membership rank will be updated daily based on your total purchase amount over the past 365 days (past year) from that day.

BD points are awarded on the 1st of your registered birth month.
Please note that BD points are awarded to Silver members or higher, and the points awarded vary by rank. For details on membership ranks, please check here.
(Example) If your birthday is March 14, BD points will be awarded based on your membership rank as of March 1st of your birth month.
*Please check your BD point balance from "Point History" on My Page or from the BD email sent on the 1st of your birth month.

For product sizes, please check the size information listed on the product page.
We also list the staff's height in the Staff Coordinates section of our website and official app, so we hope you find it helpful.

Additionally, we hold Instagram live sessions every Tuesday from 7:30 PM on our official Darich Instagram.
Please watch the video to see how the clothes fit, how they can be styled, and their sizes.

We strive to display colors as faithfully as possible, but there may be a slight difference in color compared to the actual product due to your monitor settings and characteristics, or the shooting location.

If the product you received is defective, we will accept exchanges (limited to cases where stock is available) or returns if you contact us within 7 days of product arrival.
Please note that we cannot exchange for a different product.
If there is no stock available for exchange, we will process a refund.
Please contact customer support for return procedures.

Regarding product repairs, we will only handle repairs if there are initial defects. (If repair is not possible, we will issue a refund.)
If there is a product defect, please contact customer support.

We sincerely apologize, but we are unable to accommodate such requests.

Darich WEB STORE cannot handle product orders or reservations. Additionally, store orders and reservations are handled as follows:

■Store Reservation
<For New Products>
If you visit the store, you can reserve it for the same day only.
*Reservations by phone are generally not accepted.
*New products are items released within one week.
*Reservations for 3 days are only possible during events.

<For Products Other Than New Products>
If you visit the store, you can reserve it for one week.
*Reservations by phone are generally not accepted.

Please note that even if an item is in your cart, we cannot guarantee stock until payment is completed.
If you register as a member in advance and log in, you can smoothly complete the payment process.

For products currently out of stock on the website, we will consider restocking based on the number of restock requests from customers.
We would appreciate it if you could select your desired color and size on the product page and submit a restock request.
If you submit a restock request, we will send you an email notification when the desired product is restocked.

You can check your order history in "Order Inquiry" on My Page. If it is displayed in your order history, your order has been completed successfully.
Please check My Page.

To change your member information, please go to "Edit/Confirm Member Information" on My Page.
If you change your address, the old address will not be automatically deleted, so please select the new address on the payment screen when placing your order. If unnecessary addresses are registered, you can delete them on the payment screen when ordering.
Please note that after an order has been completed, you cannot change it yourself through "Edit/Confirm Member Information" on My Page, so please contact customer support with your order number, name, and desired shipping address.

We apologize for the inconvenience, but as stated in Darich WEB STORE's "Specific Commercial Transactions Act, Order Cancellation, Product Returns/Exchanges,"
we do not accept returns, exchanges, or cancellations due to customer's personal reasons. Thank you for your understanding.
If the product delivered is defective, we will accept exchanges (limited to cases where stock is available) or returns if you contact us within 7 days of product arrival.
Please note that we cannot exchange for a different product.
If there is no stock available for exchange, we will process a refund.
Please contact customer support for return procedures.

You can choose from credit card payment, deferred payment (Paidy), smartphone payment, carrier payment (docomo, au, Softbank), and Pay-easy payment.

■Credit Card Payment
Accepted credit cards are VISA, MASTER, JCB, AMERICAN EXPRESS, and DINERS CLUB.
Payment methods are lump sum, revolving, and installment payments. (The number of installments you can use depends on your contract with the credit card company.)

■Deferred Payment (Paidy)
A deferred payment method that can be used with just an email address and mobile phone number, allowing payment the following month.

■Smartphone Payment
You can pay with PayPay / LINE Pay / Merpay.

■Rakuten Pay Payment
Rakuten Pay is a service that allows easy payment using the app or your Rakuten member ID.

■Carrier Payment (docomo, au, Softbank)
You can pay for products, etc., by combining the charges with your mobile phone bill using the ID/password authentication of each carrier.
For carrier payments, it takes at least 3 days for the payment to be reflected. Please rest assured that the payment has been processed correctly. Please also note that shipment will occur as soon as the payment is reflected.

■Pay-easy Payment
You can easily pay at ATMs or through internet banking.

■atone Deferred Payment (Convenience Store/Bank Transfer)
atone (アトネ) is a deferred payment service that anyone can use immediately. You can pay for all your purchases made this month at a convenience store or via bank transfer next month.

You earn 1 valuable NP point for every 200 yen spent, which can be used for atone purchases. For details, please see the official atone page.

Payment Method
We will notify you by email with the necessary payment number at the beginning of the month following your purchase. Please pay at a convenience store terminal such as Loppi, or at a bank ATM (Pay-easy) by the 10th of the following month. You can choose from the following 4 payment methods. Please complete the procedure via the smartphone app or Web My Page by the end of the month.

(1) Convenience store terminal / Bank ATM (Pay-easy) *Default setting
(2) Electronic barcode (Convenience store)
(3) Postcard invoice (Convenience store)
(4) Bank transfer
*Convenience store terminal / Bank ATM (Pay-easy) cannot be used for payment at Seven-Eleven.
*Electronic barcodes and postcard invoices can be used for payment at Seven-Eleven.

Notes
・There is no settlement fee.
・A billing fee of 209 yen (tax included) will be incurred only in the month of use. (Free for bank transfers)
・The payment due date varies depending on the payment method.
・Payments will be charged according to the method specified in the member terms and conditions of Net Protections, Inc.

■atone Deferred Payment (Convenience Store/Bank ATM)
This is a safe and easy "deferred payment" method where you can pay at a "convenience store or bank ATM" after your order is completed.
You can use it immediately with just your mobile phone number and email address.
The deferred payment fee is 209 yen (tax included).

Payment Flow
・The day after your order is confirmed, you will receive an email and SMS with the billing amount. Please pay within 10 days.

Note
・Payments will be charged according to the method specified in the member terms and conditions of Net Protections, Inc.
・For details, please see the official page.

For carrier payments, it takes at least 3 days for the payment to be reflected. Please rest assured that the payment has been processed correctly. Please also note that shipment will occur as soon as the payment is reflected.

If you would like gift wrapping, please select it on the checkout page (payment screen) and add it to your cart when placing your order.

Please note that we do not offer wrapping services, so only the wrapping materials will be delivered.
Please handle the wrapping yourself.

Gift wrapping costs
Gift wrapping "800 yen (tax included)"
Gift box "2,000 yen (tax included)"

*Please note that even if you purchase gift wrapping or a gift box, we do not remove tags. Thank you for your understanding.

Gift wrapping materials are also available at our direct stores.
Please ask a staff member at the register.

The "purchase statement" included with your delivered product will serve as your receipt.

To use points or coupon codes,
After adding your desired products to the cart, click the "Proceed to Checkout" button on the cart page to go to the payment page.
On the payment page, in the "Order Summary" section at the top, you will see fields to enter product information, coupon codes, and points.
After entering the coupon code or points into the input box, click the "Use" button on the right side of the input box to reflect it in the payment amount.
(If you are using points, please proceed to the payment page while logged in)

Novelty items are offered according to the information announced on our website or SNS (Instagram, etc.).
If you meet the conditions for the novelty item, it will be automatically added to your cart on the cart page, so please proceed to checkout.
Also, customers who wish to receive novelty items should agree to the following points:

・Limited in quantity. Please note that they will be discontinued once supplies run out.
・If the number of eligible customers reaches the limit, it will be on a first-come, first-served basis.
・If the novelty item condition is based on the purchase amount (e.g., "for purchases of ¥○○○○○ (tax included) or more"), shipping and payment fees are not included.
・If you use coupons or shop points and the amount does not meet the eligible amount, you will not be eligible.
・Please place your order after confirming other precautions.

Novelty items are only given to those who meet the conditions of the novelty fair and are included with your order.
If it is not included, please check your order history on My Page to see if the novelty item is listed.
If you met the novelty conditions but it was not included, please contact customer support.

Points earned from shopping are calculated based on the total product amount of your order, and the point還元率 will vary depending on your membership rank as follows:
*Shipping and payment fees are not included.

NEW / SILVER / GOLD Members
1 point is earned for every 100 yen = 1 yen value.

PLATINUM Members
2 points are earned for every 100 yen = 2 yen value.

VIP Members
3 points are earned for every 100 yen = 3 yen value.

VVIP Members
5 points are earned for every 100 yen = 5 yen value.

We also offer BD points awarded on your registered birth month, bonus points for new member registration, and other benefits.

When using points, 1 point is worth 1 yen, and you can use them in 1-point increments.
To use points:
After adding your desired products to the cart, click the "Proceed to Checkout" button on the cart page to go to the payment page.
On the payment page, in the "Order Summary" section at the top, you will see a field to enter points.
After entering the points into the input box, click the "Use" button on the right side of the input box to reflect it in the payment amount.
(If you are using points, please proceed to the payment page while logged in)

Points earned from product purchases are valid for one year from the date of issuance.
Points from new member registration bonuses, LINE ID linkage bonuses, and BD points are valid for six months from the date of issuance.
For details, please check "Point History" on My Page.

Points from shopping are awarded after the product is shipped for purchases made through the WEB STORE.
For purchases made at physical stores, points are awarded after payment is completed.

A. Multiple coupons cannot be used, nor can they be transferred to a third party.
*Coupons can only be used by the person who acquired them.

We use Sagawa Express for deliveries.

Orders and payments received by 12:00 PM will be shipped the same day.
*Excludes Saturdays, Sundays, and public holidays.
*If ordered with a pre-order item, it will be shipped according to the pre-order item's shipping time.
*In cases of high order volume, such as during event products, immediate sell-out products, sale periods, or after long holidays, we will process orders sequentially within 3 business days.

The shipping period is listed on the product page, so please check it.
*Please note that the delivery date may change due to factory production schedules.

We are unable to accommodate requests for specific dates and times.
When your item is shipped, you will receive a shipping completion email with a tracking number. Please use that tracking number to contact Sagawa Express directly via their tracking system to arrange delivery.

We cannot combine separate orders for shipping.

It is possible to split the delivery, but if regular items are shipped first, a separate shipping fee will be charged upon delivery.
*Shipping fees vary by region.
*This shipping fee will also apply to VIP/VVIP members who usually receive free shipping.

When pre-order items are shipped, the shipping fee is included in the order, so they will be shipped prepaid.

Since splitting the delivery incurs additional shipping costs, we recommend purchasing regular items and pre-order items separately.

When your item is shipped, you will receive a shipping completion email with a tracking number. Please use that tracking number to check the status via Sagawa Express's tracking system.

Changes after an order has been completed cannot be made by the customer on My Page's "Edit/Confirm Member Information." Therefore, please contact customer support with your order number, name, and desired shipping address.
Please note that if the item has already entered the shipping preparation stage, we may not be able to accommodate changes. In such cases, the tracking number will be provided in the shipping completion email, so please contact Sagawa Express directly.

If the item delivered was an incorrect shipment, we will exchange it for the correct item.
Please contact customer support.

If you are not home, the delivery company (Sagawa Express) will leave a "missed delivery notice."
Please adjust your desired delivery date within the delivery period and receive your item.
If you do not contact the number listed on the "missed delivery notice," or if the address is incomplete, the item will be returned to our distribution center.
Once it is returned, we will contact you by email, so please reply within the deadline.

If you register as a member, you will receive updates on new products and other information. If you wish to receive email newsletters, please register your member information.

Emails will be sent from the domain [@darich.shop].
If you have domain rejection settings, please unblock [@darich.shop].
Depending on your device settings, emails may be sorted into the spam folder, so please check there.
We apologize for the inconvenience, but please check your settings and add our email address to your allowed sender list.

Please scroll to the very bottom of the email newsletter you received and click on "Click here to unsubscribe from email newsletters." The email address you are currently receiving newsletters at will be pre-filled, so click "Unsubscribe" to stop receiving them.

You can proceed to the installation screen for the official Darich app from the URL below.
https://yappli.plus/darich

New member registration is also possible through the official app.
If you are not yet a member, please register as a new member from the MY PAGE menu.

If you are already a member, you can log in using your login information from the MY PAGE menu.

Of course, you can.
You can enjoy shopping with the same usability as the WEB STORE.

The official app offers a wealth of content, including wallpaper distribution, monthly coordination catalogs, and a stamp function where you can earn coupons.

From the OTHER menu > Stamp Benefits, if you press the "PUSH" button, a stamp will be automatically added to your stamp card.
You can press a stamp once a day, and when you collect 20 stamps, you can get a special coupon.
To claim the benefit, a gift icon will appear on the 20th stamp of your stamp card; tap it to proceed to the coupon information.
Once you collect 20 stamps, a new stamp card will be automatically issued, so please use it daily.

From the OTHER menu > Wallpaper/Lock Screen, select your desired image and save it to your device using the save icon in the bottom left corner.

◾️Darich Sapporo PARCO Store
Address: 3F Sapporo PARCO, South 1 West 3-3, Chuo-ku, Sapporo, Hokkaido 060-0061
Business Hours: 10:00 AM - 8:00 PM

◾️Darich Lumine Est Shinjuku Store
Address: B1F Lumine Est Shinjuku, 3-38-1 Shinjuku, Shinjuku-ku, Tokyo 160-0022
Business Hours: 11:00 AM - 9:00 PM (Weekends & Holidays 10:30 AM -)

◾️Darich SHIBUYA109 Store
Address: 5F SHIBUYA109, 2-29-1 Dogenzaka, Shibuya-ku, Tokyo 150-0043
Business Hours: 10:00 AM - 9:00 PM

◾️Darich Nagoya PARCO Store
Address: West Building 3F Nagoya PARCO, 3-29-1 Sakae, Naka-ku, Nagoya, Aichi 460-0008
Business Hours: 10:00 AM - 9:00 PM

◾️Darich Umeda EST Store
Address: 1F Umeda EST, 3-25 Kakudacho, Kita-ku, Osaka-shi, Osaka 530-0017
Business Hours: 11:00 AM - 9:00 PM

◾️Darich Fukuoka PARCO Store
Address: Main Building 4F Fukuoka PARCO, 2-11-1 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001
Business Hours: 10:00 AM - 8:30 PM

◾️Darich SOLARIA PLAZA Store
Address: SOLARIA PLAZA 3F, 2-2-43 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001 Japan
Opening hours: 11:00 AM - 8:00 PM (Saturdays, Sundays, and public holidays: 10:00 AM - 8:00 PM)

The store's policy for ordering and reserving items is as follows:

■ Ordering from other stores
We cannot fulfill orders for items from other stores.

■ Store Reservations <For new arrivals>
If you visit the store, we can hold items for you on the same day only.
*Reservations by phone are generally not possible.
*New arrivals are items released within one week of the current date.
*During events, items can be reserved for 3 days.
<For items other than new arrivals>
If you visit the store, we can hold items for you for one week.
*Reservations by phone are generally not possible.

Please use the "Inquiries" section in My Page or contact Customer Support.

We are responding to inquiries in the order they are received.
Please wait a little longer for our reply.

If you are not receiving emails, the following reasons may apply:
・Incorrect email address
・Spam filter settings
We apologize for the inconvenience, but please check your email address and resubmit your inquiry, or add "@darich.shop" to your list of approved domains.